Last updated: 09/06/2026
AiSO systems respects your privacy and is committed to protecting your personal information.
This privacy policy explains how we collect, use, store, and protect personal data when you use our website, contact us, or enquire about our abandoned cart recovery services.
Who we are
AiSO systems provides abandoned cart recovery systems for ecommerce stores using SMS and email follow-up.
Contact email: hello@aisosystems.com
Information we collect
When you use our website or contact us, we may collect:
• your name
• your email address
• your store website
• your business details
• any information you include in our contact/demo form
• basic website usage data, such as pages visited and device/browser information
Cookies
Our website may use cookies and similar technologies to help the website work properly, improve user experience, and understand basic website usage.
Essential cookies may be used to make the website function correctly.
If we use analytics, advertising pixels, or non-essential tracking cookies in the future, we will update this policy and use a cookie consent banner where required.
How long we keep information
We only keep personal data for as long as necessary for the purpose it was collected.
Enquiry and contact form messages may be kept for up to 24 months so we can respond to enquiries, manage follow-ups, and maintain business records.
Client records may be kept for the duration of the business relationship and for a reasonable period afterwards where required for legal, accounting, or business purposes.
Customer/cart recovery data processed for client stores is kept only for as long as needed to provide the agreed service, unless a longer retention period is required by law or agreed with the client.
When personal data is no longer needed, we will delete or anonymise it where practical.
How we use your information
We use this information to:
• respond to enquiries
• arrange demos or calls
• provide information about our services
• improve our website and services
• manage client onboarding and support
• keep business records
Lawful basis
We process personal data where it is necessary to respond to your enquiry, provide our services, manage our business relationship, or where you have given consent.
Where we rely on consent, you can withdraw that consent at any time by contacting us.
Client and ecommerce customer data
If you become a client, we may process limited customer/cart data on your behalf in order to provide abandoned cart recovery services.
This may include customer names, email addresses, phone numbers, cart details, consent status, recovery messages, replies, and order/recovery status.
For this type of data, the ecommerce store remains responsible for its own customer privacy notices and consent collection. AiSO systems processes this data only to provide the agreed cart recovery service.
Sharing your information
We may use trusted service providers to operate our website, email, automation, SMS, analytics, hosting, and business systems.
We do not sell personal data.
How long we keep information
We keep personal data only for as long as necessary for the reason it was collected, including to respond to enquiries, provide services, meet legal obligations, and maintain business records.
Your rights
Depending on the situation, you may have rights to access, correct, delete, restrict, or object to the use of your personal data.
You may also withdraw consent where consent is the lawful basis for processing.
To make a request, contact: hello@aisosystems.com
Cookies
Our website may use cookies or similar technologies to help the site work properly and understand basic website usage.
If we add analytics, advertising pixels, or tracking tools in the future, this policy will be updated.
Contact
For privacy questions, support requests, or general enquiries, contact:
hello@aisosystems.com
AiSO systems
Contact: hello@aisosystems.com
United Kingdom